Terms of service
Last updated
To be completed: the operating legal entity, the governing law and the forum for disputes, the notice period for termination, and whether you are registering for VAT. Until these are filled in this document is a draft, not an agreement.
What the service is
Rapo Chat connects a shop’s Messenger, Instagram and WhatsApp accounts to a single inbox, drafts replies with an AI assistant using the shop’s own catalogue, records orders, takes payment through providers the shop enables, and books couriers the shop enables.
We are not a payment institution, a courier, or a party to the sale. Those are agreements between the shop, its customer, and the provider it chose.
Accounts and eligibility
A shop is responsible for its account, its staff’s access, and everything done under it. Keep credentials confidential and tell us promptly if you think they have been exposed. You must be able to enter a binding contract and must not use the service where doing so would break the law that applies to you.
What the shop is responsible for
- Accuracy of the catalogue. The assistant quotes prices, stock and delivery charges from what the shop stores. If those are wrong, the quotes are wrong.
- Its own customers’ data. The shop decides what it collects and must have a lawful basis for it, and its own privacy notice.
- Platform rules. Messenger, Instagram and WhatsApp each impose policies on business messaging, including when a business may message first and what it may send. Breaching them can get the shop’s own channel restricted by the platform, which is outside our control.
- Reviewing what the assistant sends. The assistant drafts and can reply automatically when the shop switches that on. The shop remains responsible for what goes out in its name and can hand any conversation to a human.
About the AI assistant
The assistant is instructed never to state a price, stock level or delivery charge from memory, and to read those from the shop’s own data instead. That reduces invented facts; it does not eliminate them. Language models can produce wrong or unsuitable text.
Every AI reply is recorded with the tools it called, so a shop can see what was said and why. We recommend reviewing that record while the assistant is new to the shop, and keeping automatic replies off until it reads correctly for your catalogue.
Acceptable use
You may not use Rapo Chat to:
- send unsolicited bulk messages, or message people who have not contacted you where the platform’s rules forbid it;
- sell goods or services that are unlawful where you or your customer are;
- impersonate another business, or misrepresent who is answering;
- attempt to reach another shop’s data, or to probe, overload or reverse engineer the service beyond what the law permits.
Third-party services
Channels, payment providers, couriers, catalogue platforms and model providers are independent services. A shop connects the ones it wants, under that provider’s own terms. When one of them changes, restricts or suspends a shop’s access, we cannot override it.
Availability
We aim to keep the service running and to deploy changes without interrupting it, but we do not promise uninterrupted availability, and maintenance or a provider’s outage can interrupt it.
To be completed: whether you want to commit to an uptime target or support response time. Until you do, the sentence above is the whole commitment.
Fees
To be completed: the plans, prices, billing period, what happens on non-payment, and your refund position. The pricing shown on the home page is indicative until this clause is written.
Your data
A shop’s catalogue, conversations, contacts and orders remain the shop’s. We use them to run the service for that shop and as described in the privacy policy. We do not sell them, and we do not use one shop’s customer data to serve another shop.
Ending it
A shop may stop using the service at any time. We may suspend an account that breaches these terms or puts the service or other shops at risk, and will say why where we lawfully can.
To be completed: the notice period on each side, and how long a shop has to export its data after closing.
Limits
The service is provided as it is. To the extent the law allows, we are not liable for lost profit, lost sales, lost data, or for what a third-party channel, payment provider or courier does or fails to do.
To be completed: the liability cap and any warranty disclaimer, drafted for the governing law you choose. Do not rely on this clause before a lawyer has reviewed it.